Frequenty Asked Questions
|What is your return policy?
At BMC Tackle Inc. your 100% satisfaction is our goal. If you are unhappy with a product you purchased from us we will gladly refund your purchase price. Shipping charges are non-refundable. Call (954) 263-6177 for instructions and return address (different from website).
Do you have a physical store?
Ans: BMC Tackle Inc. is at this time an internet based store.
Can I order items not currently on your website?
Yes, we do special orders all the time.
Do you have a lowest price guarantee?
Yes we do, if you find any item we sell anywhere for less, we will be happy to honor that price. All we require is a price quote or location of where we can verify pricing.
Do you offer complete tackle packages?
Yes we do. Our specialty at BMC Tackle is to put together custom packages for our customers. Whether you fish offshore, kingfish circuits, billfish tournaments, or just fun fish, you will be able to save a substantial amount of money when you purchase a complete custom tackle package from us.
Do you offer inshore tackle?
We will be offering light tackle items in the very near future.
Do you offer Fly Fishing tackle?
We will be offering fly fishing tackle and supplies in the very near future.
What shipping methods do you offer?
We use the United States Postal Service for 90% of all our shipments. These will arrive at your door within 2 days, Saturdays included at no extra charge. We ship all our 6 foot plus fishing rods via FEDEX.
Are your shipments insured?
Yes we insure ALL our shipments via private carrier at NO EXTRA charge.
Do you accept PayPal?
Yes! We welcome PayPal as a payment source. We only accept payments from PayPal users with verified addresses. We will only ship to the address on file.
Do you accept personal checks?
Your personal checks are always welcomed at BMC.
Do you accept cash?
We do not accept cash or Western Union.
Do you accept international orders?
We accept international orders. The only form of payment for any international order is via a bank wire transfer. We do not accept international credit card orders. There is a tremendous amount of fraud with these, so we do not wish to assume such risks.
Can I order items using credit card information on file?
At BMC Tackle we destroy all credit card information after each purchase. We do not utilize e wallets and services such as these because these services are the root of credit card fraud. At BMC we do not maintain any credit card information data bases. We adhere to established PCI Guidelines which were developed by the credit card and banking industries.
Why do you need an email address on every purchase?
The email address is utilized to email you your purchase receipt. We also store your email in our email data base. At certain times during the year we have items that come up for sale at really great savings, when these items come along we email all our customers with these special offers. At BMC we do not do daily, weekly, or monthly mass emailings. The only time we do so is when a product is available at an incredible price. During the holidays these special price offers are more common than at other times of th year.
Why do you require a CVV code with each purchase?
Security. The CVV code assures us that the person placing the order is in actual possession of the credit card. We verify all orders over $500 prior to shipping. IP addresses are recorded on all transactions. We report all fraudulent transactions or fraud attempts to the FBI and The Department of Homeland Security when applicable.
What is Trust Guard?
Trust Guard is a third party system we have invested in, which constantly checks our website for hacker activity. Since we do not use e wallets on our website this makes our website even more secure. Your online security is very important to us, so we have implemented every possible security measure available. In addition to Trust Guard we also use PayPal Credit Card Services, Google Checkout, and all of the security options available through our encrypted secure gateway.
Where is BMC located?
BMC Tackle Inc.
TBA September 2016
Phone: (954) 263-6177
What are BMC brand products?
BMC Brand products are products that we have manufactured for us. When you see a BMC labeled product, this is usually a product made especially for us, which we can sell at any price we choose to. Unlike other products which have an MAP, or minimum advertised price policy, we are not bound by any price control on these. This allows us to pass the savings on to our customers. All BMC Products have a full 100% Satisfaction Guarantee!
Do you have specialty items?
We refrain from purchasing from distributors who exclude on line retailers from their business lists, instead we purchase direct from the manufacturers. At times specialty products come from distributors that carry them. Always check with us first, because we have a very short list of distributors that we never do business with, so most of these specialty items may be available through us even though they may not be listed on the website.
If I call BMC who will I speak with?
When you call BMC you will be speaking to me! My name is Louis I am the owner and I will be happy to answer any questions you may have regarding our products.If you happen to reach my recording, just leave me a message and I -will return your call. My company line (954) 263-6177 is available 24/7 year round. Please feel free to leave a message at anytime. At times I may surprise you and answer the phone at 2 AM!